Return, Refund & Exchange Policy

Effective Date: [15 AUG 2026]
Last Updated: [15 AUG 2026]

At C’ya Boutique, many of our garments are specially designed, stitched or customized according to individual customer requirements. We therefore have specific conditions for returns, refunds and exchanges.

By placing an order through cyaboutique.com, you acknowledge and agree to this policy, subject to your rights under applicable law.

1. Our Return, Refund & Exchange Policy at a Glance

Situation	Return	Exchange	Refund
Customer changes mind	❌ No	❌ No	❌ No
Customer doesn’t like the product	❌ No	❌ No	❌ No
Incorrect customer measurements	❌ No	❌ No	❌ No
Fit issue caused by customer measurements	❌ No	❌ No	❌ No
Correctly made customized product	❌ No	❌ No	❌ No
Wrong product sent by C’ya	✅ Yes	✅ Yes	✅ Yes*
Product damaged before/during delivery	✅ Yes	✅ Yes	✅ Yes*
Manufacturing/stitching defect	✅ Yes	✅ Yes	✅ Yes*
Alteration required due to a verified C’ya defect	—	—	Alteration may be offered

*Refund is subject to verification and the applicable circumstances.

2. Returns

2.1 Ready-Made Products

C’ya Boutique does not generally accept returns of ready-made products for:

Change of mind
Personal preference
Colour preference
Incorrect size selected by the customer
Customer no longer wanting the product
Product not matching the customer’s personal styling preference

However, if you receive a wrong, damaged or defective product, please contact us within 48 hours of delivery.

2.2 Customized & Made-to-Order Products

Customized products are created specifically according to the customer’s requirements.

Therefore, customized and made-to-order products are not eligible for return, exchange or refund merely because:

You change your mind;
You do not like the final look;
You choose a different design after ordering;
You provide incorrect measurements;
The garment does not fit because incorrect measurements were supplied;
You decide that you no longer want the product.

This applies particularly to customized:

Blouses
Stitched garments
Customized dress materials
Personalized garments
Embroidered products
Products made using customer-selected specifications

3. When C’ya Will Accept a Return

A return may be accepted where the product is verified to be:

Wrong

You received a product that is materially different from what you ordered.

Damaged

The product arrived damaged or was damaged before delivery to you.

Defective

The product has a genuine manufacturing or stitching defect attributable to C’ya Boutique.

In these circumstances, please contact us within 48 hours of delivery.

4. Exchange Policy

C’ya Boutique may offer an exchange where:

The wrong product was supplied;
The product was damaged during delivery;
A genuine manufacturing or stitching defect is verified.

For customized products, an exchange may involve reproducing the garment according to the originally confirmed specifications.

An exchange does not mean that the customer can change the original design, fabric, colour, measurements or other specifications without additional charges.

5. Refund Policy

A refund may be considered when:

The wrong product was supplied and replacement is not reasonably possible;
A product is confirmed to have been damaged before/during delivery and replacement is not reasonably possible;
A genuine manufacturing or stitching defect is verified and an appropriate replacement or correction cannot reasonably be provided;
A refund is otherwise required under applicable law.

Refunds will generally be processed through the original payment method, where technically possible.

The time required for the amount to appear in your account depends on the payment gateway and your bank/financial institution.

6. No Refund for Customer Measurement Errors

For customized garments, the customer is responsible for providing accurate measurements.

C’ya Boutique will not normally provide a refund or accept a return solely because:

Incorrect measurements were supplied;
The customer entered the wrong measurements;
The customer selected the wrong size;
The garment does not fit because of measurements supplied by the customer.

Where feasible, C’ya Boutique may offer an alteration service, subject to applicable charges.

7. Alterations

If a verified stitching or manufacturing issue is identified, C’ya Boutique may offer alteration or correction as an appropriate remedy.

For customer measurement errors, C’ya Boutique may also offer alteration at its discretion.

Any alteration involving additional fabric, embroidery, stitching, shipping or other work may involve additional charges.

We will inform you of applicable charges before proceeding where reasonably possible.

8. 48-Hour Reporting Period

All claims relating to:

Wrong product
Damaged product
Manufacturing defect
Stitching defect

must be reported within 48 hours of delivery.

Please email:

contact@cyaboutique.com

with:

Order number
Customer name
Product name
Description of the issue
Clear photographs
Photographs of the packaging, where relevant
Video evidence, if requested
Any other information reasonably required to investigate the claim

Please do not send the product back before receiving instructions from C’ya Boutique.

9. Condition of an Approved Return

If C’ya Boutique approves a return, the product should generally be:

Unworn
Unwashed
Unused
Unaltered by the customer
In its original condition
Properly packed
Accompanied by the relevant order details

Customized products may be subject to additional requirements because they are made specifically for the customer.

10. Return Shipping

If C’ya sent the wrong product or a product with a verified defect:

C’ya Boutique will communicate the return-shipping process and applicable arrangements.

If the issue is caused by the customer:

For example:

Incorrect measurements
Wrong size selection
Change of mind
Personal preference

C’ya Boutique does not provide a standard return/refund for such circumstances.

Where C’ya agrees to provide an alteration or other service, the customer may be responsible for applicable shipping and service charges.

11. International Orders

C’ya Boutique accepts international orders.

For international orders:

Return shipping may be more complicated and costly;
Customs procedures may apply;
Import duties and taxes may apply;
International carrier delays may occur;
Destination-country regulations may affect returns;
Refund processing may depend on payment providers and banking systems.

For an approved international return, C’ya Boutique will communicate the applicable return procedure individually.

Any refund will be subject to applicable law and the circumstances of the approved claim.

12. Exchange Is Not Available for Change of Design

Once an order has been confirmed, customers cannot request an exchange simply to change:

Neck design
Sleeve design
Back design
Fabric
Colour
Embroidery
Size
Measurements
Other customization selections

For customized products, these specifications form part of the customer’s original order.

13. Cancellation After Ordering

If you wish to cancel or modify an order, contact C’ya Boutique as soon as possible.

For customized products, once production has started—including cutting, stitching, embroidery or other customization work—cancellation may no longer be possible.

Please refer to our Cancellation Policy for complete details.

14. How to Request a Return, Refund or Exchange

Email:

contact@cyaboutique.com

Subject:

Return / Refund / Exchange Request – [Order Number]

Please provide:

Name
Order number
Date of delivery
Product details
Reason for your request
Photographs/videos
Any other relevant information

C’ya Boutique will review the request and communicate the next steps.

15. Approval of Claims

Submitting a return, refund or exchange request does not automatically mean that it has been approved.

C’ya Boutique may review:

Order details
Product specifications
Product opening video
Customer-provided measurements
Customization information
Photographs/videos
Packaging
Product condition
Delivery information
Manufacturing/stitching details

The appropriate remedy will be determined based on the circumstances.

16. Consumer Rights

This policy establishes C’ya Boutique’s standard commercial return, refund and exchange procedure.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a customer with a mandatory right or remedy, that right will prevail over any inconsistent provision of this policy.

17. Contact Us

C’ya Boutique
Attn: Vaishali Garbhe, Proprietor

C’ya Boutique
Plot No. 53, Pratidnya Hall Lane,
Opp. Natraj Hall, Natraj Housing Society,
Karvenagar, Pune, Maharashtra – 411052, India.

Email: contact@cyaboutique.com
Website: cyaboutique.com