Refund, Replacement & Return Policy
Effective Date: [15 AUG 2026]
Last Updated: [15 AUG 2026]
At C’ya Boutique, many of our products are specially designed, stitched, customized or made according to individual customer requirements. Because of the personalized nature of our products, our return and refund conditions are different from those applicable to standard ready-made retail products.
This Refund, Replacement & Return Policy explains when a return, replacement, alteration or refund may be available.
By placing an order through cyaboutique.com, you acknowledge and agree to the applicable terms of this policy, subject always to your rights under applicable law.
1. Our Basic Policy
C’ya Boutique generally does not accept returns or refunds for:
- Change of mind
- Personal preference after receiving the product
- Colour preference where the product supplied matches the ordered specification
- Incorrect measurements supplied by the customer
- Customer selecting the wrong size or measurements
- Fit issues resulting from measurements supplied by the customer
- Customized designs approved or confirmed by the customer
- Customized or made-to-order products where the product has been correctly made according to the customer’s confirmed specifications
- Products that have been altered, modified, washed, used or damaged after delivery by the customer
This policy is particularly important for customized and made-to-order garments because such products are created specifically for an individual customer and generally cannot be resold as standard inventory.
2. Customized and Made-to-Order Products
C’ya Boutique offers customized products, including customized blouses, stitched garments and other products created according to customer-selected specifications.
Before production, customers may be required to provide or confirm information such as:
- Measurements
- Fabric
- Colour
- Neck design
- Sleeve design
- Back design
- Embroidery
- Other design selections
- Design/reference images
- Customization instructions
Once the customer has confirmed the relevant specifications and production has commenced, cancellation, return or refund may generally not be available except where required under applicable law or where C’ya Boutique determines that the product is defective, damaged, incorrect or otherwise eligible for a remedy under this policy.
3. Customer Measurement Responsibility
Customers are responsible for providing accurate measurements and information required for customized garments.
If a product has been correctly produced using the measurements or specifications provided or confirmed by the customer, C’ya Boutique will generally not accept a return or refund solely because:
- The customer provided incorrect measurements;
- The customer later determines that the garment does not fit;
- The customer changes their preferred fit;
- The customer selected an incorrect size;
- The customer changes their mind about the design.
Where appropriate, C’ya Boutique may offer an alteration service at its discretion and subject to applicable charges.
4. When a Remedy May Be Available
A customer should contact C’ya Boutique if the product received has a genuine issue such as:
4.1 Wrong Product
If you receive a product that is materially different from the product you ordered or a different product was supplied, please contact us within 48 hours of delivery.
Subject to verification, C’ya Boutique may offer:
- Replacement with the correct product; or
- Refund, where appropriate.
4.2 Product Damaged on Delivery
Product opening video is mandatory.
If the product arrives damaged, please notify us within 48 hours of delivery.
We may request photographs, videos, packaging photographs or other information necessary to assess the issue.
If the damage is confirmed to have occurred before or during delivery, C’ya Boutique may provide an appropriate remedy, which may include:
- Replacement; or
- Refund, where appropriate.
4.3 Manufacturing or Stitching Defect
If you believe that a product has a genuine manufacturing or stitching defect, contact us within 48 hours of delivery.
After reviewing the issue, C’ya Boutique may provide:
- Correction or alteration;
- Replacement; or
- Refund, where appropriate.
The remedy will depend on the nature and severity of the defect.
5. 48-Hour Reporting Requirement
All claims relating to:
- Wrong product
- Damaged product
- Manufacturing defect
- Stitching defect
should be reported within 48 hours of delivery.
Please contact:
with:
- Order number
- Customer name
- Description of the problem
- Clear photographs of the product
- Photographs of the packaging, where relevant
- Video evidence is mandatory
- Any other information requested by C’ya Boutique
The 48-hour reporting period helps us investigate delivery and product issues promptly.
Nothing in this policy is intended to exclude any rights or remedies that cannot lawfully be excluded under applicable law.
6. Condition of Products for an Approved Return
Where C’ya Boutique approves a return, the product should generally be:
- Unworn
- Unwashed
- Unused
- Unaltered
- In its original condition
- Accompanied by original packaging where reasonably possible
- Accompanied by the relevant order information
Customized products may be subject to different requirements because they are made specifically for the customer.
7. Products That Are Not Eligible for Return or Refund
Unless the product is defective, damaged, incorrect or otherwise subject to a remedy under applicable law, the following generally do not qualify for return or refund:
- Customized garments
- Made-to-order garments
- Custom-designed blouses
- Personalized products
- Products made using customer-provided measurements
- Products altered according to customer instructions
- Products where the customer supplied an incorrect measurement
- Products that do not fit because of customer-provided measurements
- Products that have been worn
- Products that have been washed
- Products damaged after delivery
- Products modified or altered by the customer or a third party
- Products returned because the customer has changed their mind
- Products returned because the customer no longer wants the product
- Products returned solely because of a personal preference
8. Alterations
Where a genuine stitching or fitting issue is identified, C’ya Boutique may, depending on the circumstances, offer an alteration or correction instead of a refund.
For issues resulting from incorrect measurements supplied by the customer, C’ya Boutique may offer an alteration service at its discretion and may charge applicable alteration, material, shipping or other costs.
An alteration offered by C’ya Boutique does not automatically create a right to a refund.
9. Refunds
Where C’ya Boutique approves a refund, the refund will generally be made through the original payment method or another reasonable method agreed with the customer, subject to the capabilities of the payment provider.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
C’ya Boutique does not control the processing time of a customer’s bank or payment provider.
10. Replacement
Where a replacement is approved, C’ya Boutique will communicate the replacement procedure to the customer.
Replacement may be offered where:
- The wrong product was supplied;
- A product is confirmed to have a manufacturing or stitching defect;
- A product was damaged before or during delivery; or
- Another circumstance warrants replacement under applicable law or C’ya Boutique’s assessment.
Replacement availability may depend on product availability.
For customized products, replacement may involve reproducing the product according to the customer’s original confirmed specifications.
11. Return Shipping
Where a return is approved because the customer received a wrong, defective or damaged product, C’ya Boutique will communicate the applicable return-shipping arrangements.
For returns or alterations arising from customer-provided incorrect measurements, change of mind, preference or other customer-related reasons, the customer may be responsible for applicable return, alteration and shipping costs.
C’ya Boutique will communicate any applicable charges before proceeding wherever reasonably possible.
12. International Orders
C’ya Boutique accepts international orders.
For international orders, customers should understand that:
- Delivery times may vary by destination;
- Customs clearance may cause delays;
- Import duties, taxes, customs charges and destination-country fees may apply;
- Such charges may be payable by the customer unless expressly stated otherwise;
- Customs authorities may inspect shipments;
- Destination-country rules may affect delivery or importation.
C’ya Boutique cannot guarantee the exact time taken by foreign customs authorities or international carriers.
The return, replacement and refund provisions of this policy continue to apply to international orders, subject to applicable law and the practical requirements of international shipping.
13. Order Cancellation
Because customized products may enter production specifically for the customer, cancellation rights may depend on the stage of production.
A customer may contact C’ya Boutique as soon as possible after placing an order if they wish to request cancellation or modification.
Once customization, cutting, stitching, embroidery or other production work has commenced, cancellation or refund may not be available for customized products, except where required by applicable law or where C’ya Boutique agrees otherwise.
Please refer to our Cancellation Policy for additional details.
14. How to Request a Refund, Replacement or Return
Send your request to:
Please include:
Subject: Refund / Replacement Request – [Order Number]
Include:
- Full name
- Order number
- Date of delivery
- Product name
- Reason for the request
- Photographs
- Videos, where relevant
- Any other supporting information
We may request additional information to verify the claim.
15. Review and Approval Process
Every return, replacement or refund request is reviewed individually.
Submitting a request does not automatically mean that the request has been approved.
C’ya Boutique may assess:
- Order records
- Customer specifications
- Measurements supplied
- Product photographs
- Packaging condition
- Product condition
- Manufacturing or stitching issues
- Delivery information
- Other relevant information
We will communicate the outcome to the customer after reviewing the request.
16. No Automatic Refund for Non-Returnable Situations
A payment made for a product does not automatically create a right to a refund where the product was correctly supplied and the customer subsequently:
- Changes their mind;
- Changes their preferred design;
- Provides incorrect measurements;
- Finds that the product does not fit because of those measurements;
- Decides that the product is not personally suitable;
- Requests a different design after production;
- Requests cancellation after customized production has commenced.
This does not limit any mandatory rights or remedies available to consumers under applicable law.
17. Consumer Rights
This policy is intended to establish C’ya Boutique’s standard commercial return and refund process.
Nothing in this policy is intended to exclude, restrict or waive any consumer right, remedy or protection that cannot legally be excluded or restricted under applicable law.
Where applicable law provides a customer with a mandatory right to a refund, replacement, repair, cancellation or other remedy, that right will prevail over any inconsistent provision of this policy.
18. Contact Information
For all return, replacement and refund enquiries:
C’ya Boutique
Attn: Vaishali Garbhe, Proprietor
C’ya Boutique
Plot No. 53, Pratidnya Hall Lane,
Opp. Natraj Hall, Natraj Housing Society,
Karvenagar, Pune, Maharashtra – 411052, India.
Email: contact@cyaboutique.com
Website: https://cyaboutique.com
C’ya Boutique — At a Glance
Reporting period for damaged/wrong/defective products: 48 hours
Ready-made products: No change-of-mind returns
Customized products: Generally non-returnable once production has commenced
Incorrect customer measurements: No refund/return solely for measurement-related fit issues
Wrong product: Replacement or refund, subject to verification
Damaged product: Replacement or refund, subject to verification
Stitching/manufacturing defect: Alteration, replacement or refund, depending on the circumstances
Store credit: Not offered as the standard refund option
COD: Not available
Payment: Online payment before customized production begins
C’ya Boutique
Design | Stitch | Create
contact@cyaboutique.com
cyaboutique.comRefund, Replacement & Return Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
At C’ya Boutique, many of our products are specially designed, stitched, customized or made according to individual customer requirements. Because of the personalized nature of our products, our return and refund conditions are different from those applicable to standard ready-made retail products.
This Refund, Replacement & Return Policy explains when a return, replacement, alteration or refund may be available.
By placing an order through cyaboutique.com, you acknowledge and agree to the applicable terms of this policy, subject always to your rights under applicable law.
1. Our Basic Policy
C’ya Boutique generally does not accept returns or refunds for:
- Change of mind
- Personal preference after receiving the product
- Colour preference where the product supplied matches the ordered specification
- Incorrect measurements supplied by the customer
- Customer selecting the wrong size or measurements
- Fit issues resulting from measurements supplied by the customer
- Customized designs approved or confirmed by the customer
- Customized or made-to-order products where the product has been correctly made according to the customer’s confirmed specifications
- Products that have been altered, modified, washed, used or damaged after delivery by the customer
This policy is particularly important for customized and made-to-order garments because such products are created specifically for an individual customer and generally cannot be resold as standard inventory.
2. Customized and Made-to-Order Products
C’ya Boutique offers customized products, including customized blouses, stitched garments and other products created according to customer-selected specifications.
Before production, customers may be required to provide or confirm information such as:
- Measurements
- Fabric
- Colour
- Neck design
- Sleeve design
- Back design
- Embroidery
- Other design selections
- Design/reference images
- Customization instructions
Once the customer has confirmed the relevant specifications and production has commenced, cancellation, return or refund may generally not be available except where required under applicable law or where C’ya Boutique determines that the product is defective, damaged, incorrect or otherwise eligible for a remedy under this policy.
3. Customer Measurement Responsibility
Customers are responsible for providing accurate measurements and information required for customized garments.
If a product has been correctly produced using the measurements or specifications provided or confirmed by the customer, C’ya Boutique will generally not accept a return or refund solely because:
- The customer provided incorrect measurements;
- The customer later determines that the garment does not fit;
- The customer changes their preferred fit;
- The customer selected an incorrect size;
- The customer changes their mind about the design.
Where appropriate, C’ya Boutique may offer an alteration service at its discretion and subject to applicable charges.
4. When a Remedy May Be Available
A customer should contact C’ya Boutique if the product received has a genuine issue such as:
4.1 Wrong Product
If you receive a product that is materially different from the product you ordered or a different product was supplied, please contact us within 48 hours of delivery.
Subject to verification, C’ya Boutique may offer:
- Replacement with the correct product; or
- Refund, where appropriate.
4.2 Product Damaged on Delivery
If the product arrives damaged, please notify us within 48 hours of delivery.
We may request photographs, videos, packaging photographs or other information necessary to assess the issue.
If the damage is confirmed to have occurred before or during delivery, C’ya Boutique may provide an appropriate remedy, which may include:
- Replacement; or
- Refund, where appropriate.
4.3 Manufacturing or Stitching Defect
If you believe that a product has a genuine manufacturing or stitching defect, contact us within 48 hours of delivery.
After reviewing the issue, C’ya Boutique may provide:
- Correction or alteration;
- Replacement; or
- Refund, where appropriate.
The remedy will depend on the nature and severity of the defect.
5. 48-Hour Reporting Requirement
All claims relating to:
- Wrong product
- Damaged product
- Manufacturing defect
- Stitching defect
should be reported within 48 hours of delivery.
Please contact:
with:
- Order number
- Customer name
- Description of the problem
- Clear photographs of the product
- Photographs of the packaging, where relevant
- Video evidence, where reasonably required
- Any other information requested by C’ya Boutique
The 48-hour reporting period helps us investigate delivery and product issues promptly.
Nothing in this policy is intended to exclude any rights or remedies that cannot lawfully be excluded under applicable law.
6. Condition of Products for an Approved Return
Where C’ya Boutique approves a return, the product should generally be:
- Unworn
- Unwashed
- Unused
- Unaltered
- In its original condition
- Accompanied by original packaging where reasonably possible
- Accompanied by the relevant order information
Customized products may be subject to different requirements because they are made specifically for the customer.
7. Products That Are Not Eligible for Return or Refund
Unless the product is defective, damaged, incorrect or otherwise subject to a remedy under applicable law, the following generally do not qualify for return or refund:
- Customized garments
- Made-to-order garments
- Custom-designed blouses
- Personalized products
- Products made using customer-provided measurements
- Products altered according to customer instructions
- Products where the customer supplied an incorrect measurement
- Products that do not fit because of customer-provided measurements
- Products that have been worn
- Products that have been washed
- Products damaged after delivery
- Products modified or altered by the customer or a third party
- Products returned because the customer has changed their mind
- Products returned because the customer no longer wants the product
- Products returned solely because of a personal preference
8. Alterations
Where a genuine stitching or fitting issue is identified, C’ya Boutique may, depending on the circumstances, offer an alteration or correction instead of a refund.
For issues resulting from incorrect measurements supplied by the customer, C’ya Boutique may offer an alteration service at its discretion and may charge applicable alteration, material, shipping or other costs.
An alteration offered by C’ya Boutique does not automatically create a right to a refund.
9. Refunds
Where C’ya Boutique approves a refund, the refund will generally be made through the original payment method or another reasonable method agreed with the customer, subject to the capabilities of the payment provider.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
C’ya Boutique does not control the processing time of a customer’s bank or payment provider.
10. Replacement
Where a replacement is approved, C’ya Boutique will communicate the replacement procedure to the customer.
Replacement may be offered where:
- The wrong product was supplied;
- A product is confirmed to have a manufacturing or stitching defect;
- A product was damaged before or during delivery; or
- Another circumstance warrants replacement under applicable law or C’ya Boutique’s assessment.
Replacement availability may depend on product availability.
For customized products, replacement may involve reproducing the product according to the customer’s original confirmed specifications.
11. Return Shipping
Where a return is approved because the customer received a wrong, defective or damaged product, C’ya Boutique will communicate the applicable return-shipping arrangements.
For returns or alterations arising from customer-provided incorrect measurements, change of mind, preference or other customer-related reasons, the customer may be responsible for applicable return, alteration and shipping costs.
C’ya Boutique will communicate any applicable charges before proceeding wherever reasonably possible.
12. International Orders
C’ya Boutique accepts international orders.
For international orders, customers should understand that:
- Delivery times may vary by destination;
- Customs clearance may cause delays;
- Import duties, taxes, customs charges and destination-country fees may apply;
- Such charges may be payable by the customer unless expressly stated otherwise;
- Customs authorities may inspect shipments;
- Destination-country rules may affect delivery or importation.
C’ya Boutique cannot guarantee the exact time taken by foreign customs authorities or international carriers.
The return, replacement and refund provisions of this policy continue to apply to international orders, subject to applicable law and the practical requirements of international shipping.
13. Order Cancellation
Because customized products may enter production specifically for the customer, cancellation rights may depend on the stage of production.
A customer may contact C’ya Boutique as soon as possible after placing an order if they wish to request cancellation or modification.
Once customization, cutting, stitching, embroidery or other production work has commenced, cancellation or refund may not be available for customized products, except where required by applicable law or where C’ya Boutique agrees otherwise.
Please refer to our Cancellation Policy for additional details.
14. How to Request a Refund, Replacement or Return
Send your request to:
Please include:
Subject: Refund / Replacement Request – [Order Number]
Include:
- Full name
- Order number
- Date of delivery
- Product name
- Reason for the request
- Photographs
- Videos, where relevant
- Any other supporting information
We may request additional information to verify the claim.
15. Review and Approval Process
Every return, replacement or refund request is reviewed individually.
Submitting a request does not automatically mean that the request has been approved.
C’ya Boutique may assess:
- Order records
- Customer specifications
- Measurements supplied
- Product photographs
- Packaging condition
- Product condition
- Manufacturing or stitching issues
- Delivery information
- Other relevant information
We will communicate the outcome to the customer after reviewing the request.
16. No Automatic Refund for Non-Returnable Situations
A payment made for a product does not automatically create a right to a refund where the product was correctly supplied and the customer subsequently:
- Changes their mind;
- Changes their preferred design;
- Provides incorrect measurements;
- Finds that the product does not fit because of those measurements;
- Decides that the product is not personally suitable;
- Requests a different design after production;
- Requests cancellation after customized production has commenced.
This does not limit any mandatory rights or remedies available to consumers under applicable law.
17. Consumer Rights
This policy is intended to establish C’ya Boutique’s standard commercial return and refund process.
Nothing in this policy is intended to exclude, restrict or waive any consumer right, remedy or protection that cannot legally be excluded or restricted under applicable law.
Where applicable law provides a customer with a mandatory right to a refund, replacement, repair, cancellation or other remedy, that right will prevail over any inconsistent provision of this policy.
18. Contact Information
For all return, replacement and refund enquiries:
C’ya Boutique
Attn: Vaishali Garbhe, Proprietor
C’ya Boutique
Plot No. 53, Pratidnya Hall Lane,
Opp. Natraj Hall, Natraj Housing Society,
Karvenagar, Pune, Maharashtra – 411052, India.
Email: contact@cyaboutique.com
Website: https://cyaboutique.com
C’ya Boutique — At a Glance
Reporting period for damaged/wrong/defective products: 48 hours
Ready-made products: No change-of-mind returns
Customized products: Generally non-returnable once production has commenced
Incorrect customer measurements: No refund/return solely for measurement-related fit issues
Wrong product: Replacement or refund, subject to verification
Damaged product: Replacement or refund, subject to verification
Stitching/manufacturing defect: Alteration, replacement or refund, depending on the circumstances
Store credit: Not offered as the standard refund option
COD: Not available
Payment: Online payment before customized production begins
C’ya Boutique
Design | Stitch | Create
contact@cyaboutique.com
cyaboutique.com
