Cancellation Policy
Effective Date: [15 AUG 2026]
Last Updated: [15 AUG 2026]
At C’ya Boutique, we offer both ready-made and customized fashion products. Because customized products are created specifically according to individual customer requirements, cancellation conditions depend on the type of order and the stage at which the cancellation request is received.
This Cancellation Policy explains when an order may be cancelled and whether a refund may be available.
By placing an order through cyaboutique.com, you acknowledge and agree to this policy, subject to your rights under applicable law.
1. Cancellation at a Glance
| Order Type | Before Processing Starts | After Processing Starts | After Dispatch |
|---|---|---|---|
| Ready-made | Cancellation may be requested | May be unavailable | Cannot be cancelled |
| Customized / stitched | Cancellation may be requested | Generally not cancellable | Cannot be cancelled |
| Defective / wrong product | — | — | Covered under Return, Refund & Exchange Policy |
Important: A cancellation request is not considered approved until C’ya Boutique confirms it.
2. Ready-Made Product Cancellation
For ready-made products, customers may request cancellation before the order has been processed for dispatch.
Please contact us as soon as possible after placing your order.
Once the order has been packed, handed over to the courier or dispatched, it can no longer be cancelled through the cancellation process.
If the order has already been dispatched, please refer to our Return, Refund & Exchange Policy.
3. Customized & Stitched Product Cancellation
Customized and stitched products require individual production based on customer requirements.
This may include:
- Fabric selection
- Cutting
- Stitching
- Neck design
- Sleeve design
- Back design
- Embroidery
- Measurements
- Other customization work
Cancellation may be requested before customized production begins.
Once production has started, the order is generally non-cancellable and non-refundable, because the product may have been specifically prepared or manufactured for the customer.
Production may be considered to have started when C’ya Boutique begins activities such as:
- Fabric cutting
- Stitching
- Embroidery
- Customization
- Other product-specific manufacturing work
4. Full Payment for Customized Orders
C’ya Boutique requires full payment before customized production begins.
Payment confirmation does not automatically mean that production has already started.
Where a customer requests cancellation before customized production begins, C’ya Boutique will review the request and, where cancellation is approved and a refund is applicable, process the refund according to the applicable payment and refund procedures.
5. Cancellation After Production Has Started
Once customized production has started, cancellation will generally not be permitted.
This is because the product may have already been:
- Cut according to the customer’s measurements;
- Stitched;
- Embroidered;
- Customized;
- Modified;
- Prepared specifically for the customer.
In such circumstances, C’ya Boutique may be unable to resell the product as a standard product.
Accordingly, a change of mind after production has started will generally not qualify for cancellation or refund.
This provision is subject to any rights or remedies that cannot legally be excluded under applicable law.
6. Changes to Customized Orders
Customers should carefully review all customization details before confirming their order.
Depending on the production stage, C’ya Boutique may be able to accommodate a request to change:
- Measurements
- Fabric
- Neck design
- Sleeve design
- Back design
- Embroidery
- Colour
- Other customization specifications
However, changes are not guaranteed once an order has been confirmed.
If a requested change results in additional material, labour, embroidery, stitching or other costs, the customer may be required to pay the applicable additional amount before the change is implemented.
If production has already progressed beyond the stage where a change is reasonably possible, C’ya Boutique may decline the change request.
7. Incorrect Measurements
Customers are responsible for providing accurate measurements.
If incorrect measurements are supplied and production has already begun, the order generally cannot be cancelled merely because the customer later discovers that the measurements were incorrect.
Where feasible, C’ya Boutique may offer alteration services, subject to applicable charges.
Please refer to our Customization & Measurement Policy and Return, Refund & Exchange Policy.
8. Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled through the cancellation process.
If the customer no longer wants the product after dispatch, the customer should not refuse delivery solely for the purpose of obtaining a refund.
For any issue involving a wrong, damaged or defective product, please follow the procedure described in our Return, Refund & Exchange Policy.
9. How to Request Cancellation
To request cancellation, contact us as soon as possible:
Email: contact@cyaboutique.com
Subject:
Order Cancellation Request – [Order Number]
Please provide:
- Customer name
- Order number
- Order date
- Product name
- Reason for cancellation
- Registered email address
- Registered mobile number
C’ya Boutique will check the status of the order and confirm whether cancellation is possible.
10. Cancellation Is Not Automatic
Submitting a cancellation request does not automatically cancel an order.
An order will be considered cancelled only after C’ya Boutique confirms the cancellation.
This is particularly important for customized products because production may begin shortly after payment and order confirmation.
11. Refund Following an Approved Cancellation
Where cancellation is approved and a refund is applicable, the refund will generally be processed through the original payment method, where technically possible.
The time taken for the refund to appear in the customer’s account may depend on:
- Payment gateway processing;
- Bank processing;
- Card issuer;
- Financial institution;
- Other payment-system procedures.
C’ya Boutique does not control the processing time of a customer’s bank or payment provider.
12. Cancellation by C’ya Boutique
C’ya Boutique may cancel an order where reasonably necessary, including circumstances such as:
- Product or fabric becoming unavailable;
- Inability to fulfil a requested customization;
- Incorrect product or pricing information;
- Technical errors;
- Suspected fraudulent activity;
- Inability to deliver to the selected destination;
- Payment-related issues;
- Other legitimate operational reasons.
If C’ya Boutique cancels an order after payment has been received, an appropriate refund will generally be provided where applicable.
13. Product Availability
Some products, fabrics, embellishments and other materials may have limited availability.
For customized products, C’ya Boutique may contact the customer if a selected material becomes unavailable.
Depending on the circumstances, the customer may be offered:
- An alternative material;
- An alternative design;
- An alternative product; or
- Cancellation and refund where applicable.
14. Fraudulent or Suspicious Orders
C’ya Boutique reserves the right to cancel or hold an order where there are reasonable grounds to suspect:
- Fraud;
- Unauthorized payment;
- Identity misuse;
- Multiple suspicious orders;
- Abuse of promotional offers;
- Other unlawful activity.
Where an order is cancelled for such reasons, C’ya Boutique may take appropriate action in accordance with applicable law.
15. International Orders
International orders are also subject to this Cancellation Policy.
Customers should carefully review:
- Product details;
- Measurements;
- Customization;
- Shipping address;
- Destination-country requirements
before completing the order.
Once customized production begins, an international customized order generally cannot be cancelled.
Customs duties, import taxes or other destination-country charges do not automatically create a right to cancel an order or receive a refund.
16. Cancellation and Return Are Different
Cancellation applies to an order before it has reached the relevant stage of fulfilment.
Return, refund and exchange apply to products after delivery, where a valid return/refund/exchange situation exists.
For post-delivery issues, please refer to the:
Return, Refund & Exchange Policy
17. Customer Responsibility Before Placing a Customized Order
Before confirming a customized order, customers should carefully verify:
- Measurements
- Fabric
- Colour
- Neck design
- Sleeve design
- Back design
- Embroidery
- Design references
- Other customization selections
- Shipping address
- Contact details
Once the order is confirmed, these details may be used for production.
C’ya Boutique recommends that customers review their selections carefully before making payment.
18. Consumer Rights
This Cancellation Policy establishes C’ya Boutique’s standard cancellation procedure.
Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded or restricted under applicable law.
Where applicable law provides a customer with a mandatory right to cancel an order or receive a refund or other remedy, that right will prevail over any inconsistent provision of this policy.
19. Contact Us
For cancellation requests or questions relating to this policy:
C’ya Boutique
Attn: Vaishali Garbhe, Proprietor
C’ya Boutique
Plot No. 53, Pratidnya Hall Lane,
Opp. Natraj Hall, Natraj Housing Society,
Karvenagar, Pune, Maharashtra – 411052, India.
Email: contact@cyaboutique.com
Website: cyaboutique.com
