Terms & Conditions
Effective Date: [ 15 AUG 2026]
Last Updated: [15 AUG 2026]
Welcome to C’ya Boutique.
These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of https://cyaboutique.com (“Website”) and your purchase of products and services from C’ya Boutique.
By accessing the Website, creating an account, placing an order, using our customization tools or purchasing any product or service, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the Website or place an order.
1. About C’ya Boutique
Business Name: C’ya Boutique
Business Structure: Sole Proprietorship
Proprietor: Vaishali Garbhe
GSTIN: 27AHBPT6525F2Z8
Registered/Business Address:
C’ya Boutique
Plot No. 53, Pratidnya Hall Lane,
Opp. Natraj Hall, Natraj Housing Society,
Karvenagar, Pune, Maharashtra – 411052, India.
Email: contact@cyaboutique.com
Website: cyaboutique.com
2. Definitions
For these Terms:
“C’ya”, “C’ya Boutique”, “we”, “us” or “our” means C’ya Boutique, owned and operated by Vaishali Garbhe.
“Customer”, “you” or “your” means any person who accesses the Website, creates an account, places an order or purchases our products or services.
“Product” means any product offered through the Website, including ready-made, stitched, customized and made-to-order products.
“Customized Product” means a product made or modified according to customer-selected specifications, measurements, designs or instructions.
“Website” means cyaboutique.com and associated pages, features and functionality.
3. Eligibility to Use the Website
By using this Website, you represent that:
- The information you provide is accurate and complete;
- You have the legal capacity to enter into a transaction under applicable law;
- You will use the Website only for lawful purposes;
- You will comply with these Terms and applicable laws.
If you are using the Website on behalf of another person or organization, you confirm that you have the authority to do so.
4. Website Use
You may use the Website to:
- Browse products;
- Create an account;
- Use available customization features;
- Save measurements and designs;
- Place orders;
- Make payments;
- Contact C’ya Boutique;
- Access other legitimate Website features.
You must not use the Website to:
- Commit fraud;
- Submit false or misleading information;
- Attempt unauthorized access;
- Interfere with Website security;
- Introduce malicious code;
- Scrape or reproduce Website content without permission;
- Use the Website for unlawful purposes;
- Impersonate another person;
- Abuse, threaten or harass C’ya employees, representatives or other customers.
C’ya Boutique may restrict or suspend access where reasonably necessary to protect the Website, customers or business.
5. Customer Accounts
Certain features may require you to create a customer account.
You may be required to provide information including:
- Name;
- Mobile number;
- Email address;
- Password;
- Shipping address;
- Billing information;
- Measurements;
- Customization preferences.
You are responsible for ensuring that your account information remains accurate.
You are also responsible for maintaining the confidentiality of your password and account credentials.
If you believe your account has been accessed without authorization, contact us promptly at:
6. Account Deletion
You may request deletion of your C’ya Boutique account by contacting:
Account deletion may not result in immediate deletion of information that C’ya Boutique is legally required or reasonably entitled to retain for purposes such as:
- Tax and accounting records;
- Completed transactions;
- Legal compliance;
- Fraud prevention;
- Dispute resolution;
- Protection of legal rights.
Additional information is available in our Privacy Policy.
7. Products and Services
C’ya Boutique may offer:
- Ready-made blouses;
- Custom-designed blouses;
- Custom stitching;
- Dress materials;
- Fabrics;
- Stitched dress materials;
- Customized garments;
- Blouse customization;
- Other fashion-related products and services.
We attempt to provide accurate product descriptions, photographs, measurements, colours and other information.
However, minor variations may occur due to:
- Screen/display settings;
- Photography and lighting;
- Fabric characteristics;
- Handcrafted processes;
- Manufacturing variations;
- Dye lots;
- Embroidery;
- Other production characteristics.
Such reasonable variations do not necessarily constitute a product defect.
8. Customized Products
C’ya Boutique specializes in customized and made-to-order garments.
Customization may include:
- Fabric selection;
- Neck design;
- Sleeve design;
- Back design;
- Embroidery;
- Measurements;
- Colour;
- Design references;
- Other customer-selected specifications.
Customized products are created specifically according to the information and specifications provided or confirmed by the customer.
Customer responsibility
You are responsible for reviewing and confirming your:
- Measurements;
- Design selections;
- Fabric;
- Colour;
- Customization instructions;
- Other order specifications.
Once confirmed, these specifications may be used for production.
9. Customer Measurements
The customer is responsible for providing accurate measurements.
C’ya Boutique will use the measurements provided by the customer for customized production.
If incorrect measurements are supplied, C’ya Boutique is generally not responsible for resulting fit issues.
This includes situations where:
- The customer enters an incorrect measurement;
- The customer selects the wrong size;
- The customer changes their preferred fit;
- The customer measures themselves incorrectly;
- The customer provides outdated measurements.
Where possible, C’ya Boutique may offer an alteration service, subject to applicable charges.
Please refer to the Return, Refund & Exchange Policy and Customization Policy for further information.
10. Customer-Uploaded Content
The Website may allow customers to upload:
- Photographs;
- Design references;
- Sketches;
- Images;
- Measurements;
- Other customization-related material.
You confirm that you have the necessary rights or permission to upload such content.
You must not upload content that:
- You do not have permission to use;
- Infringes another person’s intellectual-property rights;
- Violates applicable law;
- Contains malicious code;
- Is unlawful, abusive or otherwise inappropriate.
C’ya Boutique may use customer-uploaded material only as reasonably necessary to provide the requested service, subject to our Privacy Policy and applicable law.
11. Customer Photographs for Marketing
C’ya Boutique may request permission to use customer photographs, testimonials or other content for marketing.
Such use will require separate optional consent.
Marketing consent is not required to purchase products from C’ya Boutique.
Please refer to our Privacy Policy for further information.
12. Product Prices
Prices displayed on the Website are subject to change without prior notice.
The applicable price for an order is generally the price displayed at the time the order is placed, subject to correction of obvious pricing errors.
Where applicable, taxes will be displayed or included as required by law.
C’ya Boutique reserves the right to correct obvious pricing, product-description or technical errors.
13. GST
C’ya Boutique is registered under GST.
GSTIN: 27AHBPT6525F2Z8
Applicable taxes will be charged in accordance with applicable Indian tax laws.
14. Orders
Placing an order constitutes an offer by you to purchase the selected product or service.
After placing an order, you may receive an automated confirmation.
An order confirmation does not necessarily mean that C’ya Boutique has accepted the order in every circumstance.
C’ya Boutique may decline or cancel an order where reasonably necessary, including circumstances involving:
- Product unavailability;
- Incorrect pricing;
- Technical errors;
- Incomplete customer information;
- Suspected fraudulent activity;
- Inability to fulfil the requested customization;
- Shipping restrictions;
- Other legitimate operational reasons.
Where an order is cancelled by C’ya Boutique after payment has been received, an appropriate refund will be provided where applicable.
15. Payment
C’ya Boutique accepts online payments through available payment methods, including:
- UPI;
- Credit cards;
- Debit cards;
- Net banking.
Cash on Delivery is not available.
Payments are processed through Razorpay or other payment infrastructure made available through the Website.
C’ya Boutique does not intend to store complete card or banking credentials where such information is handled directly by the payment service provider.
16. Customized Orders and Full Payment
Customized orders require full payment before customized production begins.
Production may include:
- Fabric preparation;
- Cutting;
- Stitching;
- Embroidery;
- Customization;
- Other manufacturing activities.
Once customized production has commenced, cancellation or modification may no longer be available except where required by applicable law or otherwise agreed by C’ya Boutique.
17. Cancellation
Customers who wish to cancel or modify an order should contact C’ya Boutique as soon as possible.
For customized products, cancellation requests are considered based on the stage of production.
Once production has commenced, cancellation may not be possible because the product may have been created specifically for the customer.
Please refer to the Cancellation Policy for complete details.
18. Returns, Refunds and Exchanges
Our return and refund rules are governed by our:
Return, Refund & Exchange Policy
In general:
- Change-of-mind returns are not accepted;
- Incorrect customer measurements do not normally qualify for return/refund;
- Customized products are generally non-returnable;
- Wrong products may qualify for replacement/refund;
- Damaged products may qualify for replacement/refund;
- Verified manufacturing or stitching defects may qualify for alteration, replacement or refund.
Claims for wrong, damaged or defective products should generally be reported within 48 hours of delivery.
Nothing in these Terms excludes any consumer right or remedy that cannot legally be excluded.
19. Shipping and Delivery
C’ya Boutique ships within India and to selected international destinations.
India
Ready-made:
2–4 working days processing + 3–7 working days delivery after dispatch.
Customized/stitched:
7–12 working days processing + 3–7 working days delivery after dispatch.
International
Estimated processing and delivery timelines may be:
7–15 working days processing + 7–15 working days delivery after dispatch, depending on destination and circumstances.
These are estimated timelines and are not guaranteed delivery dates.
Please refer to our Shipping & Delivery Policy for complete information.
20. International Orders
International customers are responsible for complying with applicable import requirements in their destination country.
Additional charges may include:
- Customs duties;
- Import taxes;
- VAT/GST or equivalent taxes;
- Brokerage fees;
- Customs clearance charges;
- Other destination-country charges.
Unless expressly stated otherwise, such charges are the responsibility of the customer.
C’ya Boutique cannot guarantee customs clearance timelines.
21. Intellectual Property
All intellectual property appearing on the Website, unless otherwise stated, belongs to C’ya Boutique or is used with appropriate authorization.
This includes:
- C’ya Boutique logo;
- Brand identity;
- Website design;
- Product photography;
- Fashion photography;
- Videos;
- Illustrations;
- Blouse designs;
- Patterns;
- Original design concepts;
- Customizer designs;
- Graphics;
- Written content;
- Product descriptions;
- Marketing material.
You may not copy, reproduce, modify, distribute, sell, publish or commercially exploit C’ya Boutique’s intellectual property without prior written permission.
22. Customer Use of C’ya Designs
Purchasing a C’ya product does not transfer ownership of C’ya Boutique’s underlying intellectual property.
Unless expressly agreed otherwise, customers receive the right to use the purchased physical product for personal use.
The purchase does not grant a right to:
- Reproduce C’ya designs commercially;
- Manufacture copies;
- Sell copied designs;
- Reproduce patterns;
- Use C’ya proprietary designs for commercial production;
- Claim C’ya designs as their own.
23. Third-Party Intellectual Property
Customers must not upload or submit third-party copyrighted designs, photographs, trademarks or other protected material unless they have permission to do so.
Where a customer provides a third-party reference image or design, the customer remains responsible for ensuring that the requested use does not unlawfully infringe another person’s rights.
C’ya Boutique reserves the right to refuse a customization request where it reasonably believes the requested work may infringe third-party rights or violate applicable law.
24. Website Content Accuracy
We make reasonable efforts to keep Website information accurate and current.
However, occasional errors may occur relating to:
- Product descriptions;
- Prices;
- Availability;
- Images;
- Measurements;
- Delivery estimates;
- Technical information.
C’ya Boutique reserves the right to correct errors and update Website information.
25. Website Availability
We aim to keep the Website available and functioning properly.
However, we do not guarantee uninterrupted or error-free access.
The Website may occasionally be unavailable because of:
- Maintenance;
- Updates;
- Technical problems;
- Hosting issues;
- Security incidents;
- Internet or network failures;
- Circumstances beyond our reasonable control.
26. Third-Party Services
The Website may rely on third-party services and technology providers, including providers associated with:
- Website hosting;
- WooCommerce functionality;
- Payment processing;
- Shipping;
- Communication;
- Security;
- Technical infrastructure.
C’ya Boutique is not responsible for independent failures of third-party services outside its reasonable control.
Third-party services may have their own terms and privacy policies.
27. Prohibited Activities
You must not:
- Use the Website for unlawful activities;
- Attempt to gain unauthorized access;
- Introduce malware or malicious code;
- Interfere with Website operation;
- Scrape or systematically copy Website content;
- Reverse engineer protected Website functionality where prohibited;
- Use automated systems to abuse the Website;
- Submit fraudulent orders;
- Use another person’s account without authorization;
- Misrepresent your identity;
- Infringe intellectual-property rights;
- Use C’ya’s designs for unauthorized commercial purposes.
28. Suspension or Termination of Accounts
C’ya Boutique may suspend or terminate an account where reasonably necessary because of:
- Fraudulent activity;
- Abuse;
- Violation of these Terms;
- Unauthorized Website access;
- Intellectual-property infringement;
- Repeated misuse of services;
- Other unlawful or harmful conduct.
Where appropriate, C’ya Boutique may provide notice before taking such action.
Termination does not eliminate obligations relating to completed transactions or rights and liabilities that have already arisen.
29. Disclaimer
To the extent permitted by applicable law, the Website and its content are provided on an “as available” basis.
C’ya Boutique does not guarantee that:
- The Website will always be available;
- The Website will be completely error-free;
- Every product will always be available;
- Delivery will occur on a particular date;
- Website content will always be completely free of technical errors.
Nothing in these Terms limits any mandatory consumer protection, statutory or other legal rights that cannot lawfully be excluded.
30. Limitation of Liability
To the maximum extent permitted by applicable law, C’ya Boutique will not be responsible for indirect, incidental, special or consequential losses arising from use of the Website or services where such limitation is legally permissible.
This does not exclude or limit liability that cannot legally be excluded or limited, including liability arising from applicable consumer protection laws or other mandatory legal provisions.
For customized products, C’ya Boutique’s responsibility will be assessed in light of:
- The specifications confirmed by the customer;
- Measurements provided by the customer;
- Customization instructions;
- The actual product supplied;
- Applicable law.
31. Events Beyond Our Control
C’ya Boutique will not be responsible for delays or failure to perform obligations where caused by circumstances beyond our reasonable control, including:
- Natural disasters;
- Severe weather;
- Fire;
- Flood;
- Epidemics or pandemics;
- War;
- Civil unrest;
- Government restrictions;
- Strikes;
- Transportation disruptions;
- Customs delays;
- Courier disruptions;
- Major technology or infrastructure failures;
- Other comparable events beyond reasonable control.
Where reasonably possible, C’ya Boutique will communicate significant disruptions to affected customers.
32. Privacy
Your use of the Website is also governed by our Privacy Policy.
The Privacy Policy explains how C’ya Boutique collects, uses, stores and handles personal information, including:
- Account information;
- Order information;
- Measurements;
- Uploaded photographs;
- Design references;
- Customizer information;
- Marketing preferences.
33. Electronic Communications
By using the Website or placing an order, you agree that C’ya Boutique may communicate with you electronically through channels such as:
- Email;
- SMS;
- WhatsApp;
- Website notifications;
- Other appropriate electronic means.
Electronic communications relating to orders, accounts, payments and customer service may be necessary to provide requested services.
Indian law recognizes the validity of contracts formed through electronic means; Section 10A of the Information Technology Act, 2000 specifically provides that a contract is not unenforceable solely because electronic means were used.
34. Promotional Communications
Where you have provided the required consent, C’ya Boutique may send promotional communications.
You may opt out of promotional communications at any time.
Opting out of marketing communications will not prevent essential communications concerning your:
- Orders;
- Payments;
- Account;
- Delivery;
- Returns;
- Customer-service requests.
35. Changes to These Terms
C’ya Boutique may update these Terms from time to time to reflect:
- Changes in products or services;
- Website functionality;
- Business practices;
- Legal requirements;
- Regulatory changes;
- Technology changes.
Updated Terms will be published on the Website with a revised Last Updated date.
Your continued use of the Website after updated Terms become effective may constitute acceptance to the extent permitted by applicable law.
36. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection and other mandatory legal provisions.
Nothing in these Terms is intended to deprive a consumer of any mandatory rights available under applicable law.
37. Jurisdiction
Subject to applicable consumer rights and mandatory legal provisions, disputes relating to these Terms or transactions with C’ya Boutique shall be subject to the jurisdiction of the competent courts and authorities in Pune, Maharashtra, India.
This clause does not restrict any jurisdiction that a consumer may legally be entitled to invoke under applicable law.
38. Grievances and Customer Support
For questions, complaints or concerns relating to your order, Website use or these Terms, please contact:
C’ya Boutique
Attn: Vaishali Garbhe, Proprietor
C’ya Boutique
Plot No. 53, Pratidnya Hall Lane,
Opp. Natraj Hall, Natraj Housing Society,
Karvenagar, Pune, Maharashtra – 411052, India.
Email: contact@cyaboutique.com
We encourage customers to contact C’ya Boutique first so that we can attempt to resolve concerns promptly.
39. Entire Agreement
These Terms, together with the following policies, form the principal terms governing your use of the C’ya Boutique Website and purchase of products:
- Privacy Policy
- Shipping & Delivery Policy
- Return, Refund & Exchange Policy
- Cancellation Policy
- Customization & Measurement Policy
- Any other policies expressly incorporated into these Terms
If there is a conflict between these Terms and a specific policy, the provision specifically addressing the relevant subject matter will generally apply, subject to applicable law.
40. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally permissible.
The remaining provisions shall continue to apply to the extent permitted by law.
41. No Waiver
If C’ya Boutique does not immediately enforce a particular provision of these Terms, that does not mean that C’ya Boutique has waived its right to enforce that provision in the future.
42. Contact Information
C’ya Boutique
Proprietor: Vaishali Garbhe
Plot No. 53, Pratidnya Hall Lane,
Opp. Natraj Hall, Natraj Housing Society,
Karvenagar, Pune, Maharashtra – 411052, India.
Email: contact@cyaboutique.com
Website: cyaboutique.com
C’ya Boutique
Design | Stitch | Create
Thank you for choosing C’ya Boutique.
