Shipping & Delivery Policy

Effective Date: [15 AUG 2026]
Last Updated: [15 AUG 2026]

At C’ya Boutique, we carefully prepare and pack every order before dispatch. This Shipping & Delivery Policy explains our processing times, delivery timelines, shipping charges, domestic and international deliveries, and circumstances that may affect delivery.

By placing an order through cyaboutique.com, you acknowledge and agree to this policy, subject to your rights under applicable law.

1. Where We Deliver

C’ya Boutique currently offers shipping to:

All serviceable locations within India
Selected international destinations

International delivery availability may depend on the destination country’s import regulations, courier availability and serviceability.

If a particular destination cannot be serviced, C’ya Boutique may contact the customer and provide an appropriate alternative or refund where applicable.

2. Shipping Partners

C’ya Boutique primarily uses Blue Dart for domestic shipping and may use appropriate international logistics/courier partners for international orders.

The shipping carrier may vary where necessary due to:

Destination
Service availability
Package requirements
International shipping requirements
Operational circumstances

The customer will receive available tracking information after the order has been dispatched.

3. Order Processing Time

The time required to prepare an order depends on the type of product purchased.

Ready-Made Products

Processing time: 2–4 working days

This is the time required to process, quality-check, pack and prepare the order for dispatch.

Customized / Stitched Products

Processing time: 7–12 working days

Customized orders may require additional time for:

Measurement verification
Design confirmation
Fabric preparation
Cutting
Stitching
Embroidery
Finishing
Quality checking
Packaging

The processing period begins once all information required to complete the order has been received and confirmed.

4. Delivery Time Within India

After an order has been dispatched:

Ready-Made Products

Estimated delivery: 3–7 working days

Customized / Stitched Products

Estimated delivery: 3–7 working days

Delivery times may vary depending on the destination, courier serviceability, weather, holidays and other circumstances outside C’ya Boutique’s reasonable control.

The processing period and delivery period are separate.

Example

If a customized blouse requires:

7–12 working days processing + 3–7 working days delivery

the total time from order confirmation to delivery may therefore be longer than the delivery period shown by the courier after dispatch.

5. International Shipping

C’ya Boutique offers international delivery to serviceable destinations.

For international orders, the estimated timeline is:

Processing

7–15 working days

Delivery

7–15 working days after dispatch, depending on the destination.

International delivery times are estimates and may be affected by:

Customs clearance
Import procedures
Local courier operations
Destination-country regulations
Public holidays
Weather
Flight availability
Customs inspections
Incorrect or incomplete address information
Other circumstances beyond C’ya Boutique’s reasonable control

International delivery may therefore take longer than the estimated period.

6. Shipping Charges

Shipping charges are calculated based on factors such as:

Delivery destination
Domestic or international shipment
Package weight and dimensions
Shipping service selected
Applicable courier charges

India

Applicable shipping charges will be displayed during checkout.

International

International shipping charges will be calculated according to the destination and applicable shipping arrangements and displayed to the customer where technically possible before payment.

C’ya Boutique reserves the right to update shipping charges based on actual courier and logistics costs.

7. Customs Duties, Taxes & Import Charges

For international orders, the destination country may impose:

Customs duties
Import taxes
VAT/GST or equivalent taxes
Customs clearance charges
Brokerage fees
Other government or carrier charges

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

C’ya Boutique does not control the amount charged by foreign customs authorities or the destination country’s tax authorities.

Customers are responsible for understanding the import requirements applicable to their country before placing an international order.

8. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate and complete delivery information.

This includes:

Full name
House/building number
Street/locality
City
State/province
Postal/PIN code
Country
Valid telephone number
Any other information required for delivery

C’ya Boutique is not responsible for delays or failed delivery caused by incorrect, incomplete or inaccurate information provided by the customer.

If an order is returned to C’ya Boutique because of an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.

For international shipments, additional customs or return charges may also apply.

9. Tracking Your Order

Once your order has been dispatched, C’ya Boutique may provide available tracking information through:

Email
SMS
WhatsApp
Customer account
Other appropriate communication channels

Customers can use the tracking information to monitor shipment progress.

Tracking updates are provided by the applicable courier/logistics provider and may not update immediately at every stage.

10. Delivery Attempts

The courier may make one or more delivery attempts according to its standard delivery procedures.

Customers should ensure that someone is available to receive the shipment where required.

Delivery may be delayed where:

Nobody is available to receive the parcel;
The delivery address cannot be located;
The customer does not respond to the courier;
The customer refuses delivery;
Additional information is required;
Customs clearance is pending.

11. Delayed Delivery

C’ya Boutique makes reasonable efforts to dispatch and deliver orders within the estimated timelines.

However, delivery dates are estimates and not guaranteed delivery dates.

Delays may occur because of:

Courier delays
Weather conditions
Natural disasters
Public holidays
Strikes or operational disruptions
Transportation disruptions
Customs clearance
Government restrictions
Incorrect customer information
Unavailability of the customer
Events beyond C’ya Boutique’s reasonable control

Where we become aware of a significant delay, we will make reasonable efforts to communicate relevant information to the customer.

12. Customized Order Delays

Customized products require additional production work.

The processing period may be extended where:

Measurements are incomplete;
Measurements need clarification;
The customer has not confirmed the design;
The customer requests changes;
A required fabric/material is temporarily unavailable;
Additional customization details are required;
The customer delays providing required information.

In such cases, the processing timeline will begin or continue once the required information or confirmation has been received.

13. Order Changes After Placement

Customers should contact C’ya Boutique as soon as possible if they need to correct:

Delivery address
Contact number
Design information
Measurements
Other order details

C’ya Boutique will try to accommodate changes where the order has not yet entered the relevant stage of processing.

Once an order has been dispatched, the delivery address generally cannot be changed through C’ya Boutique.

Any additional courier charges resulting from an approved change may be payable by the customer.

14. Damaged Package at Delivery

Customers are encouraged to inspect the package when received.

If the package appears significantly damaged, customers should, where reasonably possible:

Photograph the package before opening it.
Record a video while opening the package.
Photograph any visible damage to the product.
Contact C’ya Boutique within 48 hours of delivery.

Please email:

contact@cyaboutique.com

with the order number and supporting photographs/videos.

Please refer to our Return, Refund & Exchange Policy for the applicable remedy.

15. Lost or Misdelivered Shipments

If tracking indicates that an order has been delivered but you have not received it, please contact C’ya Boutique as soon as possible.

We may coordinate with the applicable courier to investigate the shipment.

Customers should provide:

Order number
Delivery address
Contact details
Relevant tracking information
Any other information requested during the investigation

Resolution may depend on the courier’s investigation and applicable circumstances.

16. Undeliverable or Refused Shipments

If an order cannot be delivered because:

The address is incorrect;
The customer refuses delivery;
The customer is repeatedly unavailable;
The customer does not respond to delivery attempts;
International customs requirements are not completed;
The customer refuses to pay applicable destination charges;

the shipment may be returned to C’ya Boutique.

Additional shipping, customs, return or re-dispatch charges may apply.

For customized products, return to C’ya Boutique does not automatically create a right to cancellation or refund.

17. International Customs and Restricted Items

Customers placing international orders are responsible for ensuring that the ordered products can legally be imported into their destination country.

C’ya Boutique is not responsible for:

Import restrictions imposed by the destination country;
Customs rejection;
Customs delays;
Import duties;
Taxes;
Brokerage fees;
Destination-country regulatory requirements.

Where a shipment is returned or destroyed because the customer has failed to comply with destination-country requirements, C’ya Boutique may be unable to provide a refund, subject to applicable law and the circumstances of the order.

18. Shipping and Returns

Shipping arrangements for an approved return, replacement or refund are governed by our:

Return, Refund & Exchange Policy

Customers should not send products back without first contacting C’ya Boutique and receiving return instructions.

19. Delivery Timeline Summary

🇮🇳 India

Product	Processing	Delivery after dispatch
Ready-made	2–4 working days	3–7 working days
Customized / stitched	7–12 working days	3–7 working days

🌎 International

Product	Processing	Delivery after dispatch
Ready-made / customized	7–15 working days	7–15 working days

Important: These are estimated working-day timelines and may vary because of courier operations, customs, destination conditions and circumstances beyond C’ya Boutique’s reasonable control.

20. Contact Us

For shipping and delivery questions:

C’ya Boutique
Attn: Vaishali Garbhe, Proprietor

C’ya Boutique
Plot No. 53, Pratidnya Hall Lane,
Opp. Natraj Hall, Natraj Housing Society,
Karvenagar, Pune, Maharashtra – 411052, India.

Email: contact@cyaboutique.com

Website: cyaboutique.com